8th Feb 2024
New Email Domain for Notifications
Dear Customers,
We are informing you that all notifications from our systems, as well as communications from the client area, will now be dispatched from the domain: @notifications.phanes-cloud.eu.
We kindly request you to note this update, as it is the official domain we utilize for our notification/support emailing purposes.
22nd Dec 2023
Customer Support closed on January 1st, 2024
Due to New Year's day, our customer support is closed. Our support will resume operations on January 2nd.
22nd Dec 2023
Early Renewal & Billing Cycle Change temporarily disabled
Due to an issue with our Early renewal and billing cycle change functions we have temporarily disabled them until we have resolved these issues.
The issue is due to an update which is requiring a code update.
24th Jul 2023
Customer Service available at limited capacity from August 7 through 18
We would like to inform you that our customer support will be operating at a limited capacity from August 5th through August 18th, 2023, due to reduced staff availability during the holiday season.
During this period, our team will work diligently to process any requests made within our support desk, but response times may be longer than what you ...